Enterprise order management console tracking global retail stock, automated invoicing, and fulfillment.
Overview
Warehouse teams struggle to fulfill wholesale orders because stock data, invoices, and shipment tracking are fragmented across different tools. OMS — Sodexo unifies retail supply pipelines, placing stock tracking, automated supplier orders, and real time shipment updates into a single dashboard.
Timeline
3 Months (Fall 2025)
Role
Product Designer
Platform
Web Dashboard & Mobile Scanner
Tech Stack
The Impact
Faster Stock Dispatch
Consolidated incoming orders into a unified warehouse queue.
Fulfillment Precision
Integrated live barcode scanning sheets, avoiding manual typing mistakes.
Inventory Sync Rate
Fulfillment logs updated retail storefronts with zero data delay.
The Problem
Processing hundreds of bulk orders requires absolute logistical synchronization. But when warehouse teams manage inventory, shipping labels, and billing separately, fulfillment loops fail.
The Process & Operational Reality
We designed OMS — Sodexo to serve logistics operators planning bulk regional restocks, and warehouse workers picking items on the floor.
High Information Order Triage
The Operator schedules regional shipments and monitors bulk product demands. The design optimizes for fast searchability:
- Aggregates store orders into a single, ranked fulfillment pipeline.
- Calculates live stock health metrics to trigger automated supplier re orders.
- Enables fast cargo dispatcher assignments through styled control sheets.
The Solution
A comprehensive deep dive into the operational breakthroughs engineered to bring low-cognitive friction, verified security, and seamless ease.
Problem Tackled
Replacing spreadsheet triage loops
Unified Fulfillment Feed
We consolidated storefront orders, ledger logs, and invoice states into a single, scannable warehouse feed with clear status tags.
Problem Tackled
Adjusting automatic restock caps
Interactive Stock Sliders
Designed interactive sliders that let operators balance minimum product volumes, avoiding expensive manual warehouse inventory checks.
Problem Tackled
Assisting carrier diagnostics
Conversational Logistics AI
Integrated an intelligent chat helper inside the picker app. Senders can ask 'Where is shipment 104?' and receive real-time GPS details.
Learnings
"Operations UX is systems UX. Smooth fulfillment comes from shared state coherence."
By placing stock diagnostics directly onto picking routes and designing high performance scanner sliders, we helped logistics operators dispatch cargo safely.
Explainability drives action
Translated complex SKU parameters into clear inventory routes.
Design for decision moments
Positioned bulk shipment releases directly below warehouse alerts.
Let's craft the next operational breakthrough.
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